Privacy Policy

Effective Date: January 17, 2026
Last Updated: January 17, 2026

1. Introduction

TiltedTrades ("we," "us," "our," or the "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading journal and analytics platform at https://app.tiltedtrades.com and https://tiltedtrades.com (the "Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

Account Information:

  • Email address
  • Password (stored in encrypted form)
  • Username or display name
  • Timezone preference

Trading Data:

  • Trade executions (symbol, date, time, price, quantity, side)
  • Account identifiers from your broker
  • Trading statistics and performance metrics
  • Journal entries and notes you create

Payment Information:

  • Billing address
  • Payment method details (processed and stored by our payment processor, Stripe)

Communications:

  • Support requests and correspondence
  • Feedback and survey responses

2.2 Information Collected Automatically

Technical Data:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and features used
  • Date and time of access
  • Referring website

Cookies and Tracking:

  • Session cookies for authentication
  • Preference cookies for user settings
  • Analytics cookies to understand usage patterns

2.3 Information from Third Parties

Broker Connections:

When you connect your brokerage account, we receive:

  • Trade execution data
  • Account identifiers
  • Position information
  • Historical trade data

This data is provided through broker APIs (such as Tradovate, Rithmic, and others) based on the permissions you grant. We access this data in read-only mode and do not have the ability to execute trades or access your funds.

3. How We Use Your Information

We use the information we collect to:

Provide and Improve the Service:

  • Create and manage your TiltedTrades.com account
  • Import, store, and display your trading data
  • Calculate performance statistics and analytics
  • Enable journaling and note-taking features
  • Display leaderboard rankings (if you opt in)

Communicate with You:

  • Send service-related notifications
  • Respond to support requests
  • Send promotional communications (with your consent)
  • Notify you of changes to our policies

Security and Compliance:

  • Detect and prevent fraud or unauthorized access
  • Comply with legal obligations
  • Enforce our Terms of Service

Analytics and Improvements:

  • Understand how users interact with the Service
  • Identify and fix technical issues
  • Develop new features and improvements

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

TiltedTrades does not sell, rent, or trade your personal information or trading data to third parties.

4.2 Service Providers

We share information with trusted third-party service providers who assist in operating our Service, including:

Provider Purpose Data Shared
Amazon Web Services (AWS) Cloud hosting and storage All Service data
Stripe Payment processing Payment and billing information
AWS Cognito Authentication Email, password (encrypted)
Connected Brokers Trade data synchronization OAuth tokens, account identifiers

These providers are bound by contractual obligations to protect your data and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as:

  • Court orders or subpoenas
  • Government agency requests
  • To protect our rights, privacy, safety, or property

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.5 Aggregated Data

We may share aggregated, anonymized data that cannot reasonably be used to identify you for research, marketing, or other purposes.

5. Data Storage and Security

5.1 Where We Store Your Data

Your data is stored on secure servers provided by Amazon Web Services (AWS) located in the United States.

5.2 Security Measures

We implement industry-standard security measures to protect your data:

  • Encryption in Transit: All data transmitted to and from the Service is encrypted using TLS 1.2 or higher (SSL)
  • Encryption at Rest: Sensitive data is encrypted at rest using AES-256 encryption
  • Access Controls: Employee access to user data is restricted and logged
  • Password Security: Passwords are hashed using secure algorithms and cannot be decrypted
  • Regular Backups: Data is backed up regularly to prevent loss

5.3 Security Limitations

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as:

  • Your account is active
  • Necessary to provide the Service
  • Required by law or for legitimate business purposes

Upon account deletion:

  • Your personal data will be deleted within 30 days
  • Some data may be retained in anonymized form for analytics
  • Backup copies may persist for up to 90 days before deletion
  • Data required for legal compliance may be retained longer

7. Your Rights and Choices

7.1 Account Settings

You can access and update your account information at any time through your account settings, including:

  • Profile information
  • Email preferences
  • Notification settings
  • Connected broker accounts

7.2 Data Access and Portability

You may request:

  • A copy of the personal data we hold about you
  • Export of your trading data in a machine-readable format

7.3 Data Correction

You may request correction of inaccurate personal information by contacting us.

7.4 Data Deletion

You may request deletion of your account and associated data by:

  • Using the account deletion feature in settings
  • Contacting us at support@tiltedtrades.com

7.5 Communication Preferences

You can opt out of promotional communications by:

  • Clicking "unsubscribe" in any marketing email
  • Updating your notification preferences in settings

Service-related communications (such as security alerts or billing notifications) cannot be opted out of while your account is active.

7.6 Cookie Preferences

Most browsers allow you to control cookies through their settings. Note that disabling cookies may affect the functionality of the Service.

8. International Data Transfers

If you are accessing the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers are located.

By using the Service, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

9. Rights for Specific Jurisdictions

9.1 European Economic Area (EEA) Residents

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request information about the data we process
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of data processing
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

Legal Basis for Processing:

We process your data based on:

  • Contract performance (to provide the Service)
  • Legitimate interests (to improve and secure the Service)
  • Consent (for marketing communications)
  • Legal obligations (for compliance requirements)

To exercise these rights, contact us at support@tiltedtrades.com.

9.2 California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we collect
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: We do not sell personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at support@tiltedtrades.com or submit a request through your account settings.

10. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly.

11. Third-Party Links

The Service may contain links to third-party websites or services, including connected brokers. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Cookies and Tracking Technologies

12.1 Types of Cookies We Use

Cookie Type Purpose Duration
Essential Authentication, security, site functionality Session
Preferences Remember your settings and choices Persistent
Analytics Understand usage patterns and improve Service Persistent

12.2 Third-Party Analytics

We may use third-party analytics services (such as Google Analytics) to understand how users interact with our Service. These services may use cookies and similar technologies to collect information about your use of the Service.

12.3 Do Not Track

Some browsers have a "Do Not Track" feature. Our Service does not currently respond to Do Not Track signals.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification
  • Displaying a notice in the Service

Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

TiltedTrades
Email: support@tiltedtrades.com
Website: https://tiltedtrades.com

15. Summary of Key Points

What Details
Data Collection Account info, trading data, technical data, broker connections
Data Usage Provide Service, analytics, communications, security
Data Sharing Service providers only; we do not sell your data
Data Storage AWS servers in United States; encrypted at rest and in transit
Your Rights Access, correct, delete, export your data
Retention As long as account is active; 30 days after deletion
Contact support@tiltedtrades.com